FAQs
What types of products do you offer?
UrbanUniverseShop specializes in a curated selection of high-quality pet products and eco-friendly home essentials. Our offerings include luxurious washable dog beds designed for comfort and vibrant reusable Swedish dishcloths that promote sustainability in household cleaning.
Are your products environmentally friendly?
Yes, we prioritize sustainability in our product selection. Our eco-friendly home essentials, such as the reusable Swedish dishcloths, are designed to reduce waste and promote a greener lifestyle while maintaining high quality and functionality.
What is your return policy?
We have a 14-day return policy. Customers can request a return within 14 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that additional time may be required for your bank or credit card company to post the refund.
Can I exchange an item?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.
What should I do if my item is damaged or defective?
We recommend inspecting your order upon reception. If you find that your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and provide a resolution.
Do you ship internationally?
Currently, we focus on providing our products within the United Kingdom. For international shipping inquiries, please contact us directly for more information.
How can I contact customer service?
You can reach our customer service team via email at azzurraviola3@gmail.com or by phone at 07722046299. We are here to assist you with any questions or concerns you may have.